Terms & Conditions
Enjoyment for people of all ages is the keynote of Morwellham Quay, and we do not wish to spoil your fun by imposing too many dos and don’ts. However, we ask you to observe the following for your own safety and others around you:
Our outdoor play areas offer lots of fun and excitement, but CHILDREN MUST BE SUPERVISED AT ALL TIMES by parents or guardians.
Please be especially watchful near the quays, river and stream, and do not allow anyone to climb trees or exhibits, or slide down grassy banks.
When near or around water, please be very cautious of the swans. They are wild birds and can sometimes act in a hostile manner when approached, so please KEEP AWAY FROM THE SWANS.
SKATEBOARDS, ROLLERBLADES, BICYCLES, SCOOTERS, CHILDRENS DOLL PRAMS and TRICYCLE BUGGIES are STRICTLY not permitted within the site. We do offer our own pushchairs for your use which can be found at reception. Any of the above can be left at reception during your visit or if you prefer taken back to your car.
Please remember that Paths, Steps and Decking can become slippery when wet or icy, especially when fallen leaves are present in autumn and winter. You may walk on any grassed area, but please take care when walking off the Paths.
The quay is wheelchair friendly in most areas, but please note that there are some steep slopes, cobbled roads and steps throughout.
We offer the use of free wheelchairs which can be found on entrance to Reception.
We welcome picnickers, but food bought into the Park may only be consumed in the Picnic Areas provided. (Please ask a member of staff at Reception for the picnic areas) Barbeques are NOT permitted.
WE DO NOT HAVE ANY INSIDE AREAS FOR PICNICS
Customers found consuming their own food and drink outside of the stated picnic areas, will be asked to leave. With the exception of baby bottles and jars of baby food.
Dogs may be bought into the park for a fee of £1.00 per animal (Including poop bags if required) Dogs must be kept on a short lead at all times and are not allowed in the Chocolate Experience, Bakery or Play Areas. Dogs must not be left unattended at any time whilst in the park, including, outside the children’s play areas.
Please avoid letting your dog drink the water in the park from the river or stream. This is due to the naturally occurring blue algae that are harmful to dogs if consumed. Bowls of fresh water can be found near the restaurant area.
We are happy for you to take photographs in the park for personal use. NO COMMERCIAL photography is allowed without permission from the owner (For more information please contact Reception)
Entrance Day Tickets and Membership Upgrade:
Entrance day tickets are non-refundable and are only valid for the date stated on them. Please be aware that not all our events are covered under the entrance day tickets so please check before purchasing, any difference in price will be charged on arrival.
We cannot accept the payment confirmation as your ticket, tickets are emailed to you and can be printed or saved to a phone. If you have lost the email you can log back into your account online and print your tickets from order history.
Membership can be purchased as an upgrade to the daily ticket only, whether purchased within the park or online. The £9 membership upgrade is not available in conjunction with any other offer.
Once you have purchased membership your membership card will be processed ready for collection from reception on the day of your visit. Please also read below regarding membership cards.
All of the above Terms are in place for both members of the park and daily customers.
One card will be issued for each membership; replacement cards will be charged for at £10.00 per card
Entry to the quay without your membership card will be at our discretion and will currently cost £1.25 per adult and £1.00 per child. Bicton Park Botanical Gardens and Morwellham Quay reserves the right to eject people, refuse entry, alter prices and close the whole or any part of the site at any time. Only the named people on the membership card can gain entry to the sites and if you allow other people to use your card the membership will become void.
Not all events are not included within the membership, so please check our websites or give our receptionists a call before visiting:
Morwellham Quay 01822 832766 Bicton Park Botanical Gardens 01395 568465 bictongardens.co.uk
MORWELLHAM QUAY RESERVES THE RIGHT TO CLOSE THE WHOLE OR ANY PART OF THE PARK AT ANY TIME
FIRST AID: IN AN EMERGENCY alert a member of staff or call Reception on 01822 832766